Frequently Asked Questions
Everything you need to know about shopping with Smartap.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Smartap accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, we only ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
Are the products covered by a warranty?
Yes, all electronics and home goods sold on Smartap come with a standard 1-year manufacturer's warranty against defects in materials and workmanship.